Pricing
Four paid tiers plus a free, forever Dev tier. Annual prepay saves 16.7%. BYOK on every tier — bring your own Anthropic, OpenAI, or Bedrock-EU keys and skip the LLM markup entirely.
The horror story
MAEU pricing — predictable, no surprise bills.
Per-resolution pricing means a runaway clarifying-question loop, a retry storm against your API, or a single confused end-user can produce a surprise bill nobody noticed until invoice day. We have all seen the screenshots — a single conversation shouldn’t cost four figures.
Syncanix meters by MAEU — the count of distinct end-users your agent helped this month. A heavy user is one MAEU. A retry storm is one MAEU. Eleven categories of non-billable interaction (greeting-only, low-confidence handoff, tool-failure rollback, safety refusal, retry attempt, and the rest of ADR-0026) are excluded by code, not by policy — the classifier ships in every turn and the rows land in your usage log so you can audit them.
Starter
$199/mo2,500 MAEU
- 3 seats
- BYOK or managed LLM (+20%)
- email support
Growth
Most popular$799/mo15,000 MAEU
- 10 seats · all 4 chat surfaces
- MCP server · drift detection
- priority support · branding removed
Scale
$2,499/mo50,000 MAEU
- unlimited seats
- BYOK mandatory
- custom theming · SLA
Enterprise
from $36K/yrcustom
- VPC · SSO/SAML · DPA
- SOC 2 · 99.95% SLA · CSM
- self-hosted MCP · multi-year rate locks
Free Dev tier · 200 MAEU · 1 seat · no credit card · forever.
Tier and route grid
Two routes on every tier: Managed (we hold the LLM keys, +20% markup) or BYOK (you hold the keys, no markup). At Scale and Enterprise, BYOK is required — the cost-protection bracket of ADR-0035.
| Tier | Managed +20% LLM markup | BYOK no markup |
|---|---|---|
Starter 2,500 MAEU | $199/mo + 20% LLM markup 2,500 MAEU included | $199/mo + your LLM bill 2,500 MAEU included |
Growth 15,000 MAEU | $799/mo + 20% LLM markup 15,000 MAEU included | $799/mo + your LLM bill 15,000 MAEU included |
Scale 50,000 MAEU | BYOK required at Scale Margin protection per ADR-0035 — Scale tenants bring their own keys. | $2,499/mo + your LLM bill 50,000 MAEU included — unlimited seats |
Enterprise custom | BYOK required at Enterprise Combined with VPC / SSO / DPA / SOC 2 add-ons negotiated per contract. | from $36K/yr + your LLM bill Custom contract; multi-year rate locks available. |
Private (VPC) and MCP-direct deployment are Enterprise add-ons under ADR-0035, not separate public routes. Contact sales for the contract shape.
ROI calculator
Adjust the inputs to estimate your team’s savings. Assumes 35% ticket deflection and 18% conversion lift from faster resolution.
12-month net savings
$10,012
$1,633/mo gross · plan cost $9,588/yr
Payback period
1 month
Deflects ~350 tickets/mo
Frequently asked questions
- What counts as a Monthly Active End User (MAEU)?
- A unique end-user identity that started at least one conversation in the calendar month. We track on the verified `sub` claim of the user JWT so the same user across multiple devices counts once. End users who only view a static page never count.
- What happens if I exceed my MAEU cap mid-month?
- Syncanix does not cut off conversations mid-month. We email you at 80% and 100% of the cap and apply the next-tier rate to overage MAEU on the next invoice. You can upgrade or stay on the overage rate — your choice.
- Does BYOK actually save me money?
- Yes. The managed-LLM markup is 20% on Starter and Growth (you pay our list price plus the markup). On BYOK you bring your own Anthropic, OpenAI, or Bedrock-EU keys and the LLM cost flows directly to your provider account at your negotiated rate — no Syncanix markup. Scale and Enterprise require BYOK.
- What is the annual prepay discount?
- Annual prepay saves 16.7% across Starter, Growth, and Scale (2 months free). Enterprise rates are negotiated; multi-year locks are available.
- How do I cancel?
- Self-serve in your dashboard at any time. Monthly plans stop at the end of the current billing period. Annual plans are non-refundable but you keep service through the paid term. Your catalog stays exportable forever; no lock-in.
- What is included with Enterprise?
- VPC deployment, SSO/SAML, signed DPA, SOC 2 Type II report, 99.95% SLA, a dedicated customer success manager, self-hosted MCP option, and multi-year rate locks. Pricing starts at $36K/yr — contact sales for a tailored quote.
- What counts as a "resolved interaction"?
- Syncanix bills by Monthly Active End User (MAEU), not by individual resolved interactions. A resolved interaction is any conversation turn where the AI produced a final response — but because MAEU caps your total cost per active user per month, a user with 100 resolved interactions in a month costs exactly the same as a user with 1. This protects you from runaway per-turn billing and makes monthly costs predictable regardless of how intensively your users engage.