skip to main content

Current pricing

Pricing promise

Two promises about what you pay, and the full record of every change we have made to our published prices. A short record is a good sign.

Our two promises

  • Predictable pricing. No token-bill surprises.Every plan includes a fixed monthly usage-credit (UC) allowance with a hard stop you control. Overages are never silent. You get alerts at 80% and 95%, then a stop at 100% unless you say otherwise; pay-as-you-go overage is opt-in at $0.012/UC. You're billed for what your assistant actually does, never a surprise invoice.
  • You keep the price you signed up at.Existing customers keep the terms they signed under. New customers pay the current rate. Both sides know what they pay, and neither gets surprised.

Grandfathering policy

When prices change, every existing customer keeps the tier and per-unit rate they had on the day of the change.

Price increases
Kept automatically. Your invoice stays at the rate you signed under for your contract term and rolls into renewals at that rate rather than the new one, unless you choose to move tiers.
Price decreases
Applied automatically. Every customer on the affected rate gets the lower price from the day the change takes effect, with no need to ask, sign, or wait for renewal.
Tier change up
Opt-in. Re-prices at the then-current rate, fixed on the day you move and itself grandfathered against the next increase.
Tier change down
Opt-in at renewal only, to keep planning honest on both sides. Re-prices at the rate in effect on your renewal date.
New-feature add-ons
Opt-in. New paid capabilities are priced separately; adding them does not re-price your base plan.

We will not ask for your best-price clause

Some vendors ask their customers to sign a clause promising them the best price you give anyone. We do not. Our promise runs the other way: you keep the price you signed under, and any decrease reaches you automatically. That asymmetry is deliberate. It gives you a ratchet that only turns in your favor.

What has changed, and when

  1. Changed 2026-08-04. Posted prices in force.

    Posted price per interaction

    Change
    How an interaction is priced. Tier prices and included usage-credit allowances are unchanged.
    Prior pricing
    A measured meter: per-event weights plus a model-cost component, so the same question could cost a different amount twice.
    New pricing
    • 3 UC: the assistant answered a question.
    • 6 UC: it answered and took an action, however many actions that took.
    • 9 UC: it answered and looked something up in your indexed content.
    • 12 UC: it did both. This is the ceiling; no interaction can cost more.
    • Tier prices and included allowances unchanged: Starter $299, Growth $999, Scale $2,999, Enterprise custom.
    Who’s affected
    Every workspace, from this date. Both routes are affected the same way: bringing your own AI keys now pays the same posted prices, since the price is for what the interaction did rather than what it consumed.
    Who’s grandfathered
    No one needs to be. Tier prices and included allowances did not move, so no customer pays more per month than the terms they signed under.
    Why
    A price you cannot predict before you buy is not a published price. The old meter meant an unusually long answer cost more than a short one for the same question, so it was replaced by four prices set by what the interaction did.
  2. Launched 2026-06-13. Pricing locked; the entry closes with the first paid subscription.

    Initial pricing

    Change
    Syncanix launches with the v1 pricing tiers.
    Prior pricing
    None. Syncanix had no public pricing before this date.
    New pricing
    • Starter: $299/mo, 30,000 usage credits (≈ 5,000 interactions).
    • Growth: $999/mo, 110,000 usage credits (≈ 18,000 interactions).
    • Scale: $2,999/mo, 360,000 usage credits (≈ 60,000 interactions).
    • Enterprise: custom committed-usage pricing (floor $0.008/UC).
    Who’s affected
    Every new customer signing on or after launch day.
    Who’s grandfathered
    Nobody yet. This is the first entry, so there is no earlier price to keep. Early-adopter lock-in applies from this date forward.
    Why
    Launch.

Nothing is ever removed from this record. We review pricing quarterly and change it rarely; reviewed does not mean changed.