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Pricing history

Every change Syncanix has ever made to its public pricing — dated, with rationale, and who is grandfathered. Short means stable.

Current pricing

Our two commitments

  • Predictable pricing. No token-bill surprises.Every plan includes a fixed number of resolutions; overages are capped, never silent (80% alert, 100% auto-pause). Greetings, frustrated escalations, and human handoffs are never billed.
  • Grandfathering, not MFN.Existing customers keep the terms they signed under. New customers price at the current rate. Both sides know what they pay; neither gets surprised.

Grandfathering policy

When prices change, every existing customer keeps the tier and per-resolution rate they had on the day of the change.

Price increases
Automatically grandfathered. Your invoice stays at the rate you signed under for your contract term and rolls into renewals at that rate — not the new one — unless you choose to move tiers.
Price decreases
Automatically applied. Every customer on the affected rate gets the lower price from the change-effective date — no need to ask, sign, or wait for renewal.
Tier change up
Opt-in. Re-prices at the then-current rate, fixed on the day you move and itself grandfathered against the next increase.
Tier change down
Opt-in at renewal only, to keep planning honest on both sides. Re-prices at the rate in effect on your renewal date.
New-feature add-ons
Opt-in. New paid capabilities are priced separately; adding them does not re-price your base plan.

No Most-Favored-Nation clauses

Syncanix does not sign MFN clauses. An MFN clause says “you must give us your best price”; grandfathering says “you keep the price you signed under, and you get any decrease automatically.” The asymmetry is intentional — it gives the customer a one-way ratchet in their favor while protecting Syncanix’s margin trajectory as token prices fall.

Change log

  1. Pre-launch

    Initial pricing

    Change
    Syncanix launches with the v1 pricing tiers.
    Prior pricing
    None — Syncanix had no public pricing before this date.
    New pricing
    • Starter: $0/mo, 100 resolutions/mo, "Powered by Syncanix" badge.
    • Growth: $299/mo flat, 2,000 resolutions, full theming, no badge.
    • Scale: $0.49 per resolved interaction, no minimums.
    • Enterprise: from $2,500/mo, custom SLA, EU residency, write-action audit log.
    Who's affected
    Every new customer signing on or after launch day.
    Who's grandfathered
    No one — this is the first entry; there is no prior price to grandfather against. Early-adopter lock-in applies from this date forward.
    Why
    Launch.
    Signed
    CEO signature filled on launch day.

Entries are append-only and CEO-signed; pricing is reviewed quarterly and changes rarely. Reviewed does not mean changed.