skip to main content

← Back to Trust Center

Subprocessors

Subprocessors that Syncanix relies on to deliver the service. Each one carries the data categories explicitly required by its purpose and no more. We commit to announcing any material change — a new subprocessor, a new data category, or a change of primary location — at least 30 days before it takes effect, so customers can object or terminate without penalty.

Last updated: . Subscribe to material-change announcements via the RSS feed or by emailing admin@syncanix.com.

Syncanix subprocessors — current list. The order has no significance.
SubprocessorPurposePrimary locationData categoriesTransfer mechanism
AnthropicFailover chat-completion provider, used only when the default EU (Amazon Bedrock) path is unavailable; also processes the CLI-enrichment handler text (≤2 KB per endpoint) sent during discoveryUnited States
  • customer conversation content
  • prompt metadata
Standard Contractual Clauses (Module Two)
OpenAIFailover LLM provider for chat completionsUnited States
  • customer conversation content
  • prompt metadata
Standard Contractual Clauses (Module Two)
Amazon Web ServicesCompute, storage, database, networking, KMS, and AI inference via Amazon Bedrock — retrieval embeddings (Amazon Titan Text Embeddings V2) and reranking (Amazon Bedrock Rerank) — all in the eu-central-1 (Frankfurt) regionGermany (Frankfurt)
  • all customer data at rest and in transit
  • retrieval text chunks and end-user queries (Amazon Bedrock embeddings + rerank)
N/A — data remains in the EU
Auth0Identity provider for the customer dashboard at app.syncanix.comEuropean Union
  • dashboard user email
  • authentication tokens
N/A — EU region selected
PostHogConsent-based product analytics (pageviews + feature usage)European Union
  • pageviews and feature-usage events
  • coarse device/browser metadata (no PII)
N/A — EU region selected
Paddle.com Market LtdBilling and payment processing (merchant of record)United Kingdom + United States
  • customer billing contact
  • payment and tax details (entered at Paddle checkout)
  • subscription state
UK adequacy decision; Standard Contractual Clauses for onward transfers
Google LLCOutbound transactional email — workspace invites, notifications, and DSAR data delivery — sent via Google Workspace SMTPUnited States
  • recipient email address
  • transactional message content (invite, notification, or DSAR export link)
Standard Contractual Clauses (Module Two)