Changelog
Customer-visible changes to Syncanix — features, fixes, security and compliance updates.
- feature
One-click undo on agent actions
Reversible tool actions now surface a one-click undo the moment they run, backed by a change-preview dry run and compensating operations. See exactly what an action changed, then roll it back in a single click — no support ticket, no database surgery, and no waiting for a human to reverse it by hand.
- feature
Usage-based pricing on one compute-unit meter
Pricing is now a single transparent compute-unit (CU) meter across conversations, tool calls, endpoint calls, and insights — five tiers from $99 per month, with a 14-day trial and no free-tier bait. Spend hard-stops at your ceiling by default, with opt-in overage, so there are no surprise bill cliffs at the end of the month.
- fix
Offline-resilient chat widget
The chat widget’s queue-and-replay service worker is now live in production rather than a placeholder. When a visitor’s connection drops mid-conversation, their messages are held and replayed automatically once they reconnect — so a flaky network no longer loses a turn or silently breaks the session for your users.
- compliance
EU-resident inference by default
Every customer conversation now runs Claude through Amazon Bedrock in eu-central-1 (Frankfurt) by default — authenticated by IAM role with no static API key, and with your content staying in the EU on the default path. Document-retrieval embeddings and reranking run in the same region, keeping the whole inference path in-region.
- feature
Syncanix is live in production
Syncanix launched in production on its real domains — the marketing site, the customer dashboard, the API, and the embeddable widget all serve from syncanix.com. The cutover moved development behind its own subdomains and put the production platform, on live infrastructure, in front of its first customers.
- feature
- compliance
Trust Center, AI disclosure, and eval-on-promote gate land
The Trust Center is live. /trust now hosts 8 procurement-ready pages (security, privacy, DPA, AI, compliance, subprocessors, DSAR, hub). The embeddable widget renders the EU AI Act Article 50 disclosure on every conversation. Every Dev → Prod promote runs the eval-gate that blocks regressions over 5 percentage points on faithfulness, tool-call accuracy, or refusal accuracy. SOC 2 evidence is auto-generated from the audit log.