Analytics & the interaction map
What your assistant was worth, and where in your product it was actually used.
Two pages answering the same question from opposite ends. Impact says what happened and what it was worth; the interaction map says where. Read together they usually produce the same short list — the things people keep asking for that you do not support, and the parts of your product the assistant cannot reach.
Impact
The page you show somebody who is paying for this. It reads from your own usage record rather than from a survey, so every figure traces back to events that actually happened.
- How conversations ended — resolved, abandoned, handed to a person — and the trend over the range you pick.
- What people asked for that the assistant could not do, with how many asked. This is usually the most actionable thing on the page.
- A return figure built from assumptions you set yourself — your cost per handled contact, your own numbers. Change an assumption and the figure changes, which is the point.
- A shareable read-only link, so somebody who does not have a dashboard account can still see the report.
The interaction map
Your product drawn as a graph: the pages people chat on, the capabilities the assistant calls, and the lines between them. It is built from your catalog and your real activity, so an empty map means one of those is empty rather than that the page is broken.
- Every node is either a page of your product or a capability in your catalog. Nothing else is drawn, because nothing else can be measured.
- Size is use: how many conversations started on a page, or how many times a capability was called.
- Opening a node shows what was measured about it and what was not, and says plainly when there is nothing to measure rather than showing a zero.
- The same data is available as a table, which is also what a narrow screen shows. Nothing is only in the picture.
What it tends to find
The map calls out a handful of things without you having to look for them:
- Capabilities the assistant has never called. Either nobody needs them, or it does not know they apply — both are worth knowing.
- Pages where the assistant has nothing it can do. A visitor who opens the chat there gets conversation and no help.
- Places where people repeatedly wanted something you do not support, tied to the page they were on when they asked.
- How often the assistant called something you have marked destructive or as carrying personal data — a number worth checking against what you expected.