Conversation & usage logs
Review how each conversation resolved, read individual transcripts, and inspect the per-event usage and cost ledger.
Conversation logs (/conversation-logs) is the operator read plane for what your users actually did: a Conversations feed, an Insights tab (the analytics rollup, activation funnel, and nightly briefing), and a Needs attention triage queue — plus a one-page view of each conversation and a sibling per-event usage ledger.
Insights & activation funnel
The Insights tab summarizes what your users asked for and whether it worked. These figures are AI-generated and refreshed by nightly analysis, so recent conversations show as pending until the next run.
- Activation funnel — the four steps from workspace created to first real conversation, read from your usage log.
- Outcome breakdown — how conversations resolved: fulfilled, partial, failed, unsupported, abandoned, or informational.
- Top capability gaps — the requests your catalog does not yet support.
- AI briefing schedule — turn the nightly briefing on or off and choose when it runs (hourly, daily, weekly, or custom hours); the card shows the next run in your local time and the Usage-Credits cost before you save.
The conversation list
The Conversations tab lists every conversation with its outcome, environment, end-user, message count, cost, and timing. A conversation that has not been analyzed yet shows as pending.
- Filter by outcome, environment, and time range, or search across conversations.
- Open any row to read its full transcript.
- Export the filtered set as CSV, Excel, or text.
The transcript viewer
Opening a conversation shows it on one page: the message history turn by turn, a session summary (the posted price charged for each interaction, and latency), and — in the Technical details lens — the tool-call cards and the full session-event stream. Personal data is automatically redacted, and your access is itself written to the audit log. You can export the transcript as a PDF or the session events as JSON, CSV, or NDJSON.
Usage logs
Usage logs (the Usage & cost tab of /system-logs) is the per-event side of the same story: a read-only ledger of every billable event, filterable by type, user, and time, and exportable as CSV.
- Event types include conversation starts, messages, tool calls, refusals, cost events, catalog uploads, and MCP connections and tool calls.
- Each row carries its cost in USD and metered attributes — never raw message content.
- Rows deep-link to their conversation, and the filtered set exports as CSV, Excel, or text.