Nudges
Open the chat yourself at a chosen moment, with a short message — and the limits that stop it becoming spam.
Most of the time the visitor opens the chat. A nudge lets you open it instead — after someone has lingered on your pricing page, or reached a step people often get stuck on. It is the one surface in Syncanix that interrupts somebody who did not ask, which is why almost all of this page is about restraint.
What a rule is made of
Three parts, all required before a rule can be saved.
- When it fires
- The moment worth interrupting — time spent on a page, an address the visitor reached, or leaving the page. Pick one you can defend to the visitor if they ask.
- Who sees it
- Optionally narrow it to an audience — a plan, a role, anything you already group people by. Left open, it applies to everyone the trigger matches.
- What it says
- One short line, in every language you support. It is a greeting, not a pitch — the visitor still has to want to reply, and a sales line in a chat bubble reads worse than one on a page.
What stops it becoming spam
Every rule carries a set of limits, and they are what keep a nudge from becoming spam. Four are numbers you can change per rule — the defaults are deliberately quiet — and the fifth is not a setting at all.
- How many nudges one visitor may see in a single session. The default is one — one message, then silence.
- How many that same visitor may see across a rolling seven days, however many sessions they have. The default is three.
- How long this rule stays quiet for someone who dismissed it. The default is a week — a visitor who said no is not asked again tomorrow.
- Optional quiet hours, in the visitor’s own local time, so a nudge never arrives in the middle of their night.
- And the one that is not a setting: nothing ever fires while the chat is already open. Somebody mid-conversation is not interrupted by a rule about starting one.
Editing and saving
Rules are edited in a drawer that writes into the page’s draft — it has no save of its own, and closing it discards nothing. One Save at the page level commits every change together, so you can rewrite several rules and review them as a set before any visitor sees the result.